How can we help?

Email hello@azukari.app for help with Azukari. Include your app version, iOS version, and what happened. Do not send your unlock key, invite code, or Apple Account password.

Need an unlock?

Ask the person holding the key to open Azukari and approve your request or share the key. Then open Azukari on the locked phone. In a family, that person is a parent. Kids do not have an emergency unlock. Friends can use one only while they have some left; once they run out, Unlock options on the locked phone offers 3 more as an in-app purchase. Support cannot remotely unlock apps.

Subscriptions and purchases

Use Manage subscription in group settings, or open Apple’s subscription settings to manage renewal. To recover a purchase, choose Restore purchases on the subscription screen using the same Apple Account.

Can’t connect to your group?

Check your connection and reopen Azukari. Do not leave or reinstall the app as a troubleshooting step: anonymous group membership may not be recoverable after reinstalling.

Privacy questions

Read our privacy policy or email the address above. We do not need your selected app list to investigate a problem.